Returns &
Refund Policy

To maintain the highest standards of quality and hygiene, return requests must be submitted within exactly 24 hours of the delivery timestamp recorded by our logistics partner.

Perfumes must be entirely unused, unopened, and presented in their original factory-sealed packaging with all safety seals intact.

Due to health protection and pharmaceutical safety standards (UAE DED), opened fragrances cannot be returned or exchanged under any circumstances once the seal is broken.

In the rare event of a leak, pump failure, or damaged vessel upon arrival, please contact our concierge immediately. The same 24-hour reporting window applies for these claims.

Visual verification (photo/video) is required to initiate a high-priority exchange or a full refund to your original payment method.

The replacement will be for the same olfactive reference, subject to boutique stock availability.

Once your return is inspected and approved by our quality control atelier, your refund will be processed immediately.

Please allow 7-14 business days for funds to reflect in your account, depending on your banking institution's processing cycles.

Note that promotional, sale, or archive collection items are final sale and non-refundable unless verified as defective.